Intelligent Customer Service

Deliver enterprise services directly to customer desktops

Pain Points
User Value
Core Advantages
Application Scenarios
Cases
Functional Modules

Pain Points

Single Channel

Dispersed access through platforms like phone, App, website, etc., unable to fully understand customer issues

Collaboration Difficulties

Communication using voice, text, images, etc., unable to interact, share, collaborate in real-time

Low Efficiency

Tell customers how to do it, but they still don't understand or can't do it, leading to inefficient back-and-forth communication

Unable to Trace

Lack of recording, video during the entire process of handling customer issues, making it difficult to trace afterwards

User Value

Omni-media Reach

Agents interact with customers through channels like phone, WeChat, website, App, using voice, text, images, video, etc.

Real-time Online Collaboration

Collaborate through screen sharing, document sharing, file annotation, interactive whiteboard, real-time chat, etc., to improve communication efficiency

Remote Assistance

After user authorization, assist customers with same-screen operation, quickly fulfill customer requests, solve customer problems

Secure and Reliable

The entire process is conducted under user authorization, supports recording, screen recording, all operations are traceable, secure and reliable

Core Advantages

Flexible Deployment
Supports deployment methods like public cloud, private cloud, hybrid cloud, dedicated cloud, flexible and elastic
Multi-terminal Compatibility
Supports mobile devices like phone, PAD, PC, and smart terminals like access control, door locks
Security Guaranteed
Provides security guarantees for login, transmission, storage, and end-to-end encryption protection for data
Fast Integration
Self-developed audio-video API interfaces and SDK modules, can be quickly integrated into third-party systems for business integration

Application Scenarios

Telemarketing Center

Nationwide outbound line resources
Improve telemarketing connection and conversion rates

Customer Service Center

Omnichannel access
Quickly respond to customer issues

Technical Support Center

Support remote assistance for customers
Direct, efficient, traceable

Government Hotline

Multi-level IVR, multi-level routing
Secure and reliable, 7*24 hours worry-free

Cases

Empower Longfor Properties to upgrade intelligent customer service system

Client: Longfor Properties

Results:
GETECH provides Longfor Group with a full set of intelligent call platform and intelligent customer service platform, achieving omnichannel business marketing and service support. All data from customer communication interactions, including customer information, call records, work orders, recordings, etc., can be 100% digitized, providing basis for enterprise decision-making.

At the same time, GETECH's open audio-video communication capabilities (SDK) can be embedded into Longfor Properties' smart hardware ends, such as smart access control, smart displays, etc., allowing owners in need to quickly connect with Longfor Properties' remote customer service personnel, efficiently and quickly achieving real-time audio-video communication, improving property service response quality and level.

On smart light poles at parking entrance/exit booths, GETECH's audio-video communication capabilities can also be embedded to achieve unattended parking.

Build efficient, integrated intelligent customer service for SF International

Client: SF International

Results:
SF International's App end and call center system were originally two separate applications. Overseas customers calling the call center customer service, SF International had to pay high international communication fees.

After embedding GETECH's audio-video communication capabilities into the SF International App end, the two applications achieved mutual integration. Overseas customers can directly 'one-click call' customer service personnel in the App end, ensuring consistency in service experience, while significantly reducing service costs for overseas business.